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Shipping and Returns

Shipping and Returns

Shipping:

How much is shipping?

We offer flat rate shipping of $8 within the US.

Do you offer international shipping?

Good news - we do! It is $10 flat rate to EU or Australia. 

*All orders over $60.00 include Free Shipping to Australia.  Shipping for all items to Australia is $10.00. For production and shipping to Australia, your delivery time will be 7-10 business days. 

Please drop us an email if you would like a parcel shipped elsewhere in the world.

When can I expect my order?

All items are shipped via US Postal Service, UPS, or FedEx and/or its affiliates.  Most items will be complete and ready for shipment in approximately 2-4 business days. During the holiday season (Nov 19 – Dec 31st, 2019) production timelines are extended.

Items generally arrive at their desired location within 2-5 business days of ship date. Shipping carriers may experience delays that are beyond the estimated arrival date. Believe By Design has no control over shipping carrier delays. All delivery timelines listed at checkout are estimates only and may vary. In the unlikely event of a delay, we will inform you by e-mail.

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 


Additional non-returnable items: 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@believebydesign.com. 

Exchanges (if applicable) 
Believe by Design only replaces items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@believebydesign.com and send your item to Believe By Design, 418 Standard St. El Segundo, CA 90245. Or from Australia, sen your item to 10/1 Isabel Ave. Vaucluse, 2030, NSW, Australia.

Shipping 
To return your product, you should mail your product to: Believe By Design, 4961 Lori Ann Lane, 92604. Or from Australia, please mail your items to 10/1 Isabel Ave. Vaucluse, 2030, NSW, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Color Variations:

Due to variations in print material or computer monitor settings color variance may be expected but we work to keep the color as close to the original print as possible.